Remote telecom & network support

A network engineer, on your screen in seconds.

Click one link and a support engineer connects straight to your machine in a live, on-site–quality session — seeing your desktop and, with your go-ahead, sharing your mouse and keyboard.

  • Nothing to install to start
  • Nothing to uninstall when we're done
Session ready

Start a support session

Fill in the details below and click through to connect.

Fill out the fields above and click the button to proceed.

Powered by GoToAssist You keep control the whole session

How a session works

Five steps from click to fixed.

You stay in the driver's seat from start to finish — screen sharing is opt-in, and you can end the session whenever you like.

  1. Send us the details

    Complete the fields in the panel above and click the button to proceed.

  2. Download the connector

    You're prompted to download a small plug-in that links you to a member of our support team.

  3. Describe the problem

    Your support representative chats with you online to get the full picture of what's happening.

  4. Share your screen

    With your permission, the representative can view your screen and share control of your mouse and keyboard.

  5. Stay in control

    You have overriding control of your mouse and keyboard at all times and can end screen sharing whenever you want. For your security, please close any sensitive applications before the session begins.